Privacy Policy

Digital Guardian ("Digital Guardian," "we," "our," or "us") is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, products, and services.

By accessing or using Digital Guardian, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information you provide directly to us, including your name, email address, phone number, account information, uploaded screenshots, files, documents, images, scam analysis submissions, support requests, alert preferences, and notification settings.

Automatically Collected Information

When you use our services, we may automatically collect technical and usage information, including IP address, browser type, device identifiers, operating system, session activity, login timestamps, feature usage, scan counts, page views, error logs, crash reports, and security telemetry.

Subscription and Billing Information

Payments are securely processed by third-party payment processors such as Stripe. We do not store your full payment card number on our servers. We may receive limited billing information such as subscription status, payment confirmation, transaction metadata, billing ZIP code, and partial payment identifiers.

Information From Third Parties

We may receive information from third-party providers such as payment processors, authentication providers, analytics providers, fraud prevention vendors, email providers, SMS providers, hosting providers, and AI processing providers.

2. How We Use Information

We may use information we collect to:

• Provide, operate, and maintain Digital Guardian.
• Authenticate users and protect accounts.
• Analyze potential scams, fraud, phishing, and suspicious activity.
• Generate safety reports, findings, recommendations, and trends.
• Track scan history, usage counts, and account limits.
• Send alerts, notifications, account messages, and service updates.
• Process subscriptions, billing, and account changes.
• Improve fraud detection, AI analysis, and service performance.
• Prevent abuse, unauthorized activity, and security incidents.
• Comply with legal obligations and enforce our agreements.

3. AI Processing and Uploaded Content

Some Digital Guardian services use automated systems and artificial intelligence technologies to analyze text, screenshots, uploaded files, documents, images, and other submitted content.

Uploaded content may be temporarily stored and processed to provide analysis. Scan history, findings, metadata, and related results may be retained to provide account history, trend reporting, usage tracking, and service improvements.

We do not sell uploaded content or personal user content. We may use anonymized or aggregated service data to improve fraud detection, system performance, and service quality.

Users should avoid uploading highly sensitive personal information unless necessary. Digital Guardian provides informational analysis and does not guarantee that every scam, fraud attempt, threat, or impersonation will be detected.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate users, maintain sessions, remember preferences, improve functionality, analyze traffic, monitor performance, and protect against fraud or unauthorized activity.

You may disable cookies through your browser settings, but some parts of Digital Guardian may not function properly if cookies are disabled.

For more information, please review our Cookie Policy.

5. How We Share Information

We do not sell personal information. We may share information with trusted service providers that help us operate Digital Guardian, including payment processors, email providers, SMS providers, hosting providers, analytics providers, monitoring providers, security vendors, customer support tools, and AI processing providers.

These providers may access information only as needed to perform services on our behalf and are not authorized to use it for unrelated purposes.

We may also disclose information to comply with law, enforce our agreements, investigate fraud or abuse, protect rights and safety, respond to legal requests, or support a merger, acquisition, financing, restructuring, or sale of assets.

6. Third-Party Services

Digital Guardian may use third-party services such as Stripe for payments, SendGrid or similar providers for email, Twilio or similar providers for SMS, Amazon Web Services for hosting and infrastructure, database providers, analytics providers, monitoring providers, and AI processing providers.

Third-party services may process information according to their own privacy policies and terms.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain account functionality, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support security operations.

Account data, scan history, reports, alerts, usage records, and related findings may be retained while your account is active. Deleted accounts may remain in backups, security logs, or archival systems for a limited period.

8. Security Measures

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information. These safeguards may include encryption in transit, access controls, authentication protections, logging, monitoring, infrastructure hardening, and least-privilege access practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have rights to access, update, delete, or request a copy of certain personal information. You may also opt out of certain communications or close your account.

To make a privacy request, contact us at support@safelinkllc.com.

10. Children's Privacy

Digital Guardian is not directed to children under 13 years old. We do not knowingly collect personal information from children under 13 without appropriate consent.

11. Third-Party Links

Digital Guardian may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted. Continued use of Digital Guardian after updates are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at support@safelinkllc.com.