Refund Policy

Digital Guardian wants customers to feel confident using our services. This Refund Policy explains how cancellations, billing, and refund requests are handled for subscriptions and paid services.

1. Subscription Cancellations

Subscriptions may be canceled at any time through your account settings or by contacting support.

When canceled:

• Your subscription remains active until the end of the current billing period.
• Future renewal charges will not be processed after cancellation.
• Access to premium features may end when the current billing period expires.

Cancel anytime. Payment processing is securely handled by Stripe. We do not store your full card number on our servers.

2. Refund Eligibility

Because Digital Guardian provides digital services that may be immediately consumed after purchase, refunds are generally not guaranteed.

However, we may issue refunds at our discretion in situations including:

• Duplicate charges
• Technical failures
• Billing errors
• Unauthorized transactions
• Service outages or technical issues materially impacting functionality

Refund requests should generally be submitted within 14 days of the charge date.

3. Non-Refundable Items

The following are generally non-refundable:

• Partial subscription periods
• Previously used subscription time
• Promotional or discounted purchases
• One-time services already delivered
• Services suspended for Terms of Service violations

4. Chargebacks

If you believe a charge was unauthorized, please contact us before initiating a chargeback so we can attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in suspension or termination of access to Digital Guardian services.

5. Payment Processing

Payments are securely processed by third-party payment providers such as Stripe.

Digital Guardian does not store full payment card numbers on its servers.

Third-party payment processors may maintain their own policies, security practices, and retention requirements.

6. Subscription Changes

Subscription pricing, features, and plans may change over time.

Existing subscribers may receive notice before material pricing changes take effect.

7. Related Policies

Your use of Digital Guardian is also governed by our Terms of Service and Privacy Policy.

8. Contact Information

For billing questions, support requests, or refund reviews, contact us at support@safelinkllc.com.